Very Slow Response Jan/Feb 2014

[mickw]

Thanks, Mick. Added to ticket. Did you get a chance to run a traceroute while the forum was being slow?

Oops 

[Rick]

TBH, all a traceroute is going to show is whether the slow response is because of something struggling along the way. A nice swift traceroute does point the finger firmly at the server, though...

I suspect a fair number of the times our sites are slow it's down to some toe-rag attacking one (or more) of the other sites on the same shared server.

[mickw]

Could we please get moved off the CIA, FBI and Microsoft servers then 

[Mike]

Every time it's been very slow for me a traceroute has not shown any problems. It's definitely all server side.

[RobertM]

Could we please get moved off the CIA, FBI and Microsoft servers then 

What, on to the GCHQ servers you mean 

[mickw]

When doing a "traceroute", I assume that -

"tracert www.yourdomain.com" is replaced by

"tracert www.forum.orpington-astronomy.org.uk"

Is that right ?

[Mac]

yup

more to the point if you add the following.

tracert http://forum.orpington-astronomy.org.uk >mytextfile.txt

It will save the trace to the text file called, mytextfile

Mac.

[mickw]

Cheers

[MarkH]

It's just taken me 57 minutes to get connected

[mickw]

It's been down most of the morning

Here's a traceroute that seems to be saying something

Time 7:50

Tracing route to www.forum.orpington-astronomy.org.uk [37.26.108.101]
over a maximum of 30 hops:

 1     2 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
 2    29 ms    29 ms    30 ms  217.32.147.2
 3    54 ms    30 ms    29 ms  217.32.147.46
 4    32 ms    32 ms    31 ms  213.120.176.34
 5    31 ms    32 ms    32 ms  217.41.168.221
 6    31 ms    32 ms    31 ms  217.41.168.109
 7    31 ms    32 ms    33 ms  109.159.249.234
 8    32 ms    31 ms    39 ms  core1-te0-15-0-15.faraday.ukcore.bt.net [109.159.249.149]
 9    32 ms    32 ms    32 ms  host213-121-193-87.ukcore.bt.net [213.121.193.87]
10    32 ms    33 ms    31 ms  195.99.126.103
11    33 ms    31 ms    32 ms  xe-0-0-1.rt0.the.uk.goscomb.net [46.17.60.33]
12    33 ms    32 ms    33 ms  ae0.rt1.the.racksrv.com [46.17.60.162]
13     *       49 ms    46 ms  ge-0-0-46.rt1.ksp.racksrv.com [37.26.111.254]
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

My IP *is now not here*

[Rick]

Yep, that's showing something in the netwoork died. The ticket I submitted when I spotted the problem got the following response:

This was due to a network card failure within the server. This has since been replaced and the server is back up and running, apologies for the inconvenience.

[Mac]

Just a quick note,
I would not post your own IP address, thats the one at the bottom.
We can have a lot of fun with that.

Mac.

[mickw]

Just a quick note,
I would not post your own IP address, thats the one at the bottom.
We can have a lot of fun with that.

Mac.

Sorted 

[Mac]

00:47, Taking ages to load.
This page took 4 mins,

Trace route done whilst the pages were loading.

Tracing route to forum.orpington-astronomy.org.uk [37.26.108.101]
over a maximum of 30 hops:

  1    14 ms     4 ms     1 ms  192.168.1.57
  2    20 ms    21 ms    23 ms  217.47.71.186
  3    21 ms    21 ms    21 ms  213.123.80.161
  4    23 ms    24 ms    22 ms  213.1.69.130
  5    23 ms    23 ms    22 ms  217.41.168.219
  6    23 ms    23 ms    23 ms  217.41.168.109
  7    87 ms    25 ms    58 ms  109.159.249.234
  8    27 ms    23 ms    23 ms  core2-te0-0-0-17.faraday.ukcore.bt.net [109.159.249.135]
  9    23 ms    24 ms    24 ms  peer2-xe-8-0-1.redbus.ukcore.bt.net [213.121.193.95]
10    32 ms    23 ms    24 ms  195.99.126.103
11    24 ms    23 ms    23 ms  xe-0-0-1.rt0.the.uk.goscomb.net [46.17.60.33]
12    24 ms    25 ms    24 ms  ae0.rt1.the.racksrv.com [46.17.60.162]
13    26 ms    26 ms    29 ms  ge-0-0-46.rt1.ksp.racksrv.com [37.26.111.254]
14    27 ms    26 ms    27 ms  hermesmail.thewebhostserver.com [37.26.108.101]


Dosent look like a routing problem,


Have fun Mac.

[Carole]

Painfully slow at around 14.30 today.  I get this often and in the end give up and come back later.  Other sites work OK so it's not my internet connection.

Carole