My DMK camera is showing in device manager but has a yellow box with exclamation mark in it. The IC Capture program is not seeing the camera. Has anyone any ideas please?
THanks
i suspect that if there is a yellow thing with exclamation mark, the PC doesn't recognise it - try removing any DMK software then reinstall the software/drivers again after rebooting the PC
Fay, what dmk do you get those great images from
si
I have reinstalled, rebooted, a message did come up saying, hardware did not install properly. There is a code10. Do you know what that is?
QuoteThere is a code10. Do you know what that is?
It looks lie something to do with spikes. :chase:
Sorry just had too do it.
Fay try booting the PC in safe mode and uninstalling the software,
then reboot and re-install the software, and then plug the camera in.
Mac.
Done all that Mac, & exclamation mark is still there. Excuse me while I commit suicide in the pond!!
I did sometimes get message, hardware did not install properly error 10
It has installed & is ok on the desktop, what would that mean? Thanks
QuoteIt has installed & is ok on the desktop, what would that mean? Thanks
er it means that your laptop is err F******ed
Right mouse click on the exclamation mark and click on disable
and then uninstall.
then uninstall the software using add/remove software and start again.
QuoteIt has installed & is ok on the desktop
But does it actually work ?
Is the DMK new ?
Did you follow installation instructions (OK I'm a fine one to talk), sometimes the software/drivers must be installed befor you plug anything in.
That could be something to try - unplug everything, restart PC, then plug in camera, then start software, then ring DMK :(
It was working on laptop this afternoon. On laptop it says hardware problem device may not work properly. Not not new
Mac, don't frighten me!
Is it USB, are you using an old USB lead or a new one ?
Unplug leads and plug in again or try different lead or USB port - clutching at straws here :(
Just a thought - Has it ever worked on that laptop ?
yes it worked on laptop. Have not used it for a while. I had it going this afternoon. Have come indoors now & will start from scratch again
The worrying thing is, Mike has my SX camera because that was not working on laptop. He is checking that cable
If I remember rightly, your SX lead was looking a bit mangled, did you try a new USB lead ?
I get a feeling your DMK lead may also be mangled
Have not heard from Mike yet
Fay,
have you got another computer you can install it on?
si
I have put it on desktop. It worked but now it won't so seems similar. I have read that if there is a yellow triangle, BIOS may need updating, but must not download wrong version. The camera must need this update, as b oth computers are not liking it.
I have not used it for quite a while. It worked intermittant, today on both computers.
I take it you installed the right drivers for the right operating system, has the DMK website got any updated drivers etc.
si
Well I did update a driver from DMK, but it made no difference.
looks like you need a visit
Mac, I would love a visit
I think he meant by the men in white coats :twisted:
Fay - Busy as **** so haven't looked at your camera yet.
Have a spare 27 milliseconds tonight so will fit it in then.
:D
Thanks Mike.
MIck, had this answer from Imagingsource, DMK cameras.
-------------------------------------------------------------------
Thank you for your email. I would like to install the camera's driver again. Reinstalling IC
Capture does not change anything on device detection, but may be Windows has removed the camera's
driver. The driver is located on the CD ROM that came with your camera. Alternatively you can
download the driver from http://www.astronomycameras.com/en/support/downloads/
If the correct driver is installed, but the camera has a "Code 10" in the Device Manager, then I
suggest to try another USB cable. Often low quality USB cables cause a "Code 10" error.
In case the camera did not run the computer before, i.e. it is first time connected to the
computer, please make sure, the computer has an USB 2.0 HighSpeed port. If I did know your computer
model, I checked this on my own.
---------------------------------------------------------------------------------------------------------
I have tried new cable, downloaded drivers but windows says it is from Unknown Publisher & does not like it. Probably why it is not installing hardware properly, & I keep getting the warning, do I want to run it.
I hate to be going on about this but it is driving me nuts!!!!!! I am willing to pay if someone can sort it out for me.
QuoteUnknown Publisher
It's not that "Driver Signing" thingy where windows sulks if it hasn't "approved" the driver :roll:
When the message comes up, you should have an option to install it anyway - do it !
If I'm right, the instructions should have told you to do this (sorry to mention the "I" word in mixed company)
I did!
Did you delete the device from the Device Manager before carrying out a reboot and reinstall?
Yes I did
Did you unplug everything before doing what Mike said ?
Then install the software and drivers
Then finally plug stuff in
Mick, how come your message say 2.26pm? I make it 13.45
Oh it is the forum time :o
ill arrange a visit then,
Might bring the little monkey as well.
"James" before anyone gets any rude ideas, ;)
Mac, that would be great. I have spent around 20 hours on it so far. Have contacted DMK & Toshiba, Optic Star. Checked Direct X, updated Windows........
I am out tomorrow
...and I bet Mac fixes it within the first 3 mins of getting on your system ;)
exactly.........
Quote from: Fay on Oct 28, 2009, 13:47:24
Oh it is the forum time :o
Erf. It obviously thinks it's in Paris, or something. I've re-educated it, but I wouldn't mind betting it'll be wrong again in a week or three...
Is friday ok?
Quote from: Mac on Oct 28, 2009, 17:54:37
Is friday ok?
I think we can get forum time a little more accurate than that. Just...
Certainly is Mac, just give me a time
some time about 3pm
Can we all come & watch or is it a private meeting....? ;)
Tickets are available, first come first served. :cheesy:
£10 a head.
Can't wait, thanks Mac
You've all missed the best performance, which took 20 hours
The next will be a matinee lasting around 3 mins!!!!!!!!!!
Well, what happened then?
Tony G
Quotewhat happened then?
I don't know but it lasted 20 hrs and I want one :o
Update on fays laptop..
Fu(&£d.
its got me stumped and thats saying something..
Open to offers.
1) Windows wont allow the device to be installed as the camera,
2) All drivers have been removed and reinstalled.
3) Forced the device to use the correct drivers & windows keeps changing the drivers back to different device.
4) Removed the drivers(latest ones and original), uninstalled the device, edited the registry to remove all traces of the device. Windows incorrectly installs the device as a USB hub!!!!!!!!!!!
5) tried again, and again, and again, (repeat until bored), still no joy, windows WONT allow the device to be installed as the camera, everything else but.....
6) Re-installing windows seems to be the only trick left.
any ideas.
Mac.
I had virtually the same thing with an external hub and got so fed up with it I reinstalled XP from scratch. Not a single hiccup since then. It's a big step and takes several days to get the thing fully back to a fit state to use but it worked for me.
Fay, will you be writing a book on this when you've finished :boom:
I will do, if I survive the stress & understand it all!!
Where you doing this with it plugged in or on battery?
plugged in
Mac there's a lookup ini file that matches device ID to the drivers. It sounds like that might have been screwed up. I don't have time now to google, but you should be able to find a good copy either on another machine or in the install CABs.
i'll have a look for that and see what we can do,
Although fays pc has never been reinstalled ever :o
I've said i'll do it for her and get it set up running nicely,
im also going to drop an 80G hard disk in as well.
Fay is £38 +P&p ok. 80G
Mac.
that is fine Mac, whatever you decide to do. Thanks a lot
ok, its ordered, and the cost of p&p was £72. ;)
Just kidding.
It was free.
Should be here wed or thursday,
I'll partition the drive and try and get most of it set up before we plug it in,
Dont for get to list your software you have. as well as driver disks ect ect.
Mac.
Will take a couple of valium & sort it out Mac
Seems like a lot of trouble for the camera, can I have a go :-), Fay do you have the origional DMK disk, is this what you used when you plugged it in.
Best of british.
Even the original disk wont install it as a camera, well actually it does, but windows then reinstalls it as something else.