Forum down around 9:50 - unable to load
Now painfully slow 9:53
Seems sorted now 09:59
Still painfully slow... 23/1/2014 - 8:20am...
Ditto
Very, very slow between 9.05am until the time of this post. :!
Tony G
It's been like this all day for me. Anywhere between 10 to 20 seconds for any page click to respond.
Odd. I've had a slow loading page two or three times today, and at least one of those it was my connection at fault. The rest of the time it's been fine. I'll put a ticket in, though, to see whether they can find anything.
Please can (some of the) folks affected by the slow response provide a traceroute, preferably while the site is actually being sluggish, if possible?
Instructions here: https://clients.ezpzhosting.co.uk/knowledgebase.php?action=displayarticle&catid=5&id=135
Some routers, ISPs and so on will drop traceroute packets so you may find it's not possible that way. You may, however, find that your router has a traceroute diagnostic function instead.
Here's one from mine, but at a time the site was reponding nicely:
traceroute to 37.26.108.101, 30 hops max
1 194.159.161.32 20 ms
2 194.217.23.9 20 ms
3 194.159.161.94 20 ms
4 193.195.25.30 10 ms
5 195.66.224.226 20 ms
6 93.89.91.13 20 ms
7 46.17.60.162 20 ms
8 37.26.111.254 20 ms
9 37.26.108.101 20 ms
Trace complete.
I got a traceroute while the forum was being very slow for me, and it showed no problem with the route. Information passed back to hosting company...
Didn't we ditch the last host because of crap service ?
I don't recall the last host being this crap for this long
We ditched the previous host because they didn't respond when we complained about problems, and because, with their servers being in the US and most of our users being in the UK, trans-Atlantic connection issues made things worse.
When I have sufficient information(*) to submit tickets, our present hosting company usually take the reports seriously, and usually sort the problem out quickly.
(*) Someone saying "It's been a bit slow recently" doesn't reach my "sufficient information" threshold. Someone saying something like "Between 07:33 and 07:55 this morning it was taking between 40 seconds and two minutes to serve aeach page." does.
Fair enough.
I think "example 1" was probably the norm with the previous host.
We must try harder ;)
Even "Very slow for the last ten minutes" effectively gives a time because the post will be time-stamped. With intermittent problems, times are important. Without them it's impossible to tie in problems with logs, system monitoring, and so on. Traceroutes only show whether the problem is somewhere in between user and server (or not), but not everyone can run them, and some routers block them anyway...
Anyway, I've shovelled some data into a support ticket. We'll see whether they find anything.
08:39 to 09:03 taking over 2 minutes to open posts or sections
Thanks, Mick. Added to ticket. Did you get a chance to run a traceroute while the forum was being slow?
...and they've reported back thus:
Quote
There was an abusive user on this server who's now being dealt with.
Performance should be returning to normal shortly.
Quote from: Rick on Jan 31, 2014, 09:21:11
Thanks, Mick. Added to ticket. Did you get a chance to run a traceroute while the forum was being slow?
Oops :oops:
TBH, all a traceroute is going to show is whether the slow response is because of something struggling along the way. A nice swift traceroute does point the finger firmly at the server, though...
I suspect a fair number of the times our sites are slow it's down to some toe-rag attacking one (or more) of the other sites on the same shared server.
Could we please get moved off the CIA, FBI and Microsoft servers then ;)
Every time it's been very slow for me a traceroute has not shown any problems. It's definitely all server side.
Quote from: mickw on Jan 31, 2014, 17:28:57
Could we please get moved off the CIA, FBI and Microsoft servers then ;)
What, on to the GCHQ servers you mean :-?
When doing a "traceroute", I assume that -
"tracert www.yourdomain.com" is replaced by
"tracert www.forum.orpington-astronomy.org.uk"
Is that right ?
yup
more to the point if you add the following.
tracert http://forum.orpington-astronomy.org.uk >mytextfile.txt
It will save the trace to the text file called, mytextfile
Mac.
Cheers
It's just taken me 57 minutes to get connected :o
It's been down most of the morning
Here's a traceroute that seems to be saying something
QuoteTime 7:50
Tracing route to www.forum.orpington-astronomy.org.uk [37.26.108.101]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 29 ms 29 ms 30 ms 217.32.147.2
3 54 ms 30 ms 29 ms 217.32.147.46
4 32 ms 32 ms 31 ms 213.120.176.34
5 31 ms 32 ms 32 ms 217.41.168.221
6 31 ms 32 ms 31 ms 217.41.168.109
7 31 ms 32 ms 33 ms 109.159.249.234
8 32 ms 31 ms 39 ms core1-te0-15-0-15.faraday.ukcore.bt.net [109.159.249.149]
9 32 ms 32 ms 32 ms host213-121-193-87.ukcore.bt.net [213.121.193.87]
10 32 ms 33 ms 31 ms 195.99.126.103
11 33 ms 31 ms 32 ms xe-0-0-1.rt0.the.uk.goscomb.net [46.17.60.33]
12 33 ms 32 ms 33 ms ae0.rt1.the.racksrv.com [46.17.60.162]
13 * 49 ms 46 ms ge-0-0-46.rt1.ksp.racksrv.com [37.26.111.254]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
My IP *is now not here*
Yep, that's showing something in the netwoork died. The ticket I submitted when I spotted the problem got the following response:
QuoteThis was due to a network card failure within the server. This has since been replaced and the server is back up and running, apologies for the inconvenience.
Just a quick note,
I would not post your own IP address, thats the one at the bottom.
We can have a lot of fun with that. :twisted:
Mac.
Quote from: Mac on Feb 02, 2014, 16:02:22
Just a quick note,
I would not post your own IP address, thats the one at the bottom.
We can have a lot of fun with that. :twisted:
Mac.
Sorted :(
00:47, Taking ages to load.
This page took 4 mins,
Trace route done whilst the pages were loading.
Tracing route to forum.orpington-astronomy.org.uk [37.26.108.101]
over a maximum of 30 hops:
1 14 ms 4 ms 1 ms 192.168.1.57
2 20 ms 21 ms 23 ms 217.47.71.186
3 21 ms 21 ms 21 ms 213.123.80.161
4 23 ms 24 ms 22 ms 213.1.69.130
5 23 ms 23 ms 22 ms 217.41.168.219
6 23 ms 23 ms 23 ms 217.41.168.109
7 87 ms 25 ms 58 ms 109.159.249.234
8 27 ms 23 ms 23 ms core2-te0-0-0-17.faraday.ukcore.bt.net [109.159.249.135]
9 23 ms 24 ms 24 ms peer2-xe-8-0-1.redbus.ukcore.bt.net [213.121.193.95]
10 32 ms 23 ms 24 ms 195.99.126.103
11 24 ms 23 ms 23 ms xe-0-0-1.rt0.the.uk.goscomb.net [46.17.60.33]
12 24 ms 25 ms 24 ms ae0.rt1.the.racksrv.com [46.17.60.162]
13 26 ms 26 ms 29 ms ge-0-0-46.rt1.ksp.racksrv.com [37.26.111.254]
14 27 ms 26 ms 27 ms hermesmail.thewebhostserver.com [37.26.108.101]
Dosent look like a routing problem,
Have fun Mac.
Painfully slow at around 14.30 today. I get this often and in the end give up and come back later. Other sites work OK so it's not my internet connection.
Carole
Good Evening!....Well that's when it seemed like I logged on to enter the forum.
This is getting slower and slower and all we seem to do is log on here (when you eventually get on) that there is a slow response but if you look at the original message it is nearly a year.
Can we not just send the hosting site this as evidence that this service that we are getting is pretty poor. This is the only site this happens on for me and if it was just at home I would be blaming my computer but it is not, and all the other members do not have access to my computer and so it can only be the provider where the problem is.
This thread will soon be the most commented thread on the the forum (it has already flown past the leisure battery thread).
I am also trying to write as much as possible as I am now on here, and so I'm hijacking my own thread but have nothing to hijack it with.
Please Admin, can someone sort this problem.
As many have previously said.........'Rant over' :!
Tony G
I tried for 10 solid minutes at 5:30 this morning and then gave up.
Unfortunately I didn't have the traceroute address to hand.
Other websites were behaving quite normally.
In a DOS session try:
ping /n 20 forum.orpington-astronomy.org.uk
I'm currently getting a consistent 16-17 ms response time.
Quote from: RobertM on Feb 21, 2014, 08:58:40
In a DOS session try:
ping /n 20 forum.orpington-astronomy.org.uk
I'm currently getting a consistent 16-17 ms response time.
But it still took an age (well a minute) to post that reply !
Quote from: MarkS on Feb 21, 2014, 08:25:21I tried for 10 solid minutes at 5:30 this morning and then gave up.
There's a CPU spike every morning around that time. I think it must be when the hosting company does our backup (or other daily tasks), as there's no corresponding spike in Net traffic as far as I can tell.
Quote from: RobertM on Feb 21, 2014, 08:58:40ping /n 20 forum.orpington-astronomy.org.uk
Tracert might be more informative than ping, assuming your router or broadband provider doesn't drop the packets.
Quote from: RobertM on Feb 21, 2014, 09:04:03But it still took an age (well a minute) to post that reply !
...but now it's responding just fine.
Quote from: MarkS on Feb 21, 2014, 08:25:21Other websites were behaving quite normally.
Isn't your own site also on EZPZ? How was it responding at the time?
Quote from: Rick
Isn't your own site also on EZPZ? How was it responding at the time?
Yes it is on EZPZ. I don't know how it was responding. I'll try that next time it happens.
Quote from: MarkS on Feb 21, 2014, 10:38:57Yes it is on EZPZ. I don't know how it was responding. I'll try that next time it happens.
Thanks. The OAS sites are on Hermes.
QuotePosted by: Tony G
Quoteand all the other members do not have access to my computer
HAHAHA, that's what you think.
Just check next time you post something. ;) :twisted:.
Check the bottom right hand corner of your posts next time. :twisted: Its an IP address................
In replying to this post it took just over two mins for these screens to come up, and then accept the posting,
During that time i managed to do three trace routes. each one roughly 30 secs apart.
Tracing route to forum.orpington-astronomy.org.uk [37.26.108.101]
over a maximum of 30 hops:
1 80 ms 3 ms 2 ms 192.168.1.57
2 35 ms 22 ms 21 ms 217.47.71.186
3 22 ms 22 ms 22 ms 217.47.71.161
4 24 ms 23 ms 23 ms 213.1.69.54
5 23 ms 23 ms 23 ms 217.41.168.103
6 24 ms 24 ms 22 ms 213.120.178.71
7 24 ms 24 ms 24 ms 217.41.168.109
8 25 ms 23 ms 23 ms acc2-10GigE-0-2-0-6.l-far.21cn-ipp.bt.net [109.159.249.229]
9 29 ms 31 ms 31 ms core1-te0-15-0-16.faraday.ukcore.bt.net [109.159.249.157]
10 25 ms 25 ms 25 ms peer2-xe8-2-0.redbus.ukcore.bt.net [213.121.193.121]
11 25 ms 28 ms 27 ms 195.99.126.103
12 25 ms 24 ms 24 ms xe-0-0-1.rt0.the.uk.goscomb.net [46.17.60.33]
13 26 ms 25 ms 25 ms ae0.rt1.the.racksrv.com [46.17.60.162]
14 27 ms 27 ms 27 ms ge-0-0-46.rt1.ksp.racksrv.com [37.26.111.254]
15 28 ms 28 ms 28 ms hermesmail.thewebhostserver.com [37.26.108.101]
Trace complete.
Tracing route to forum.orpington-astronomy.org.uk [37.26.108.101]
over a maximum of 30 hops:
1 80 ms 3 ms 2 ms 192.168.1.57
2 35 ms 22 ms 21 ms 217.47.71.186
3 22 ms 22 ms 22 ms 217.47.71.161
4 24 ms 23 ms 23 ms 213.1.69.54
5 23 ms 23 ms 23 ms 217.41.168.103
6 24 ms 24 ms 22 ms 213.120.178.71
7 24 ms 24 ms 24 ms 217.41.168.109
8 25 ms 23 ms 23 ms acc2-10GigE-0-2-0-6.l-far.21cn-ipp.bt.net [109.159.249.229]
9 29 ms 31 ms 31 ms core1-te0-15-0-16.faraday.ukcore.bt.net [109.159.249.157]
10 25 ms 25 ms 25 ms peer2-xe8-2-0.redbus.ukcore.bt.net [213.121.193.121]
11 25 ms 28 ms 27 ms 195.99.126.103
12 25 ms 24 ms 24 ms xe-0-0-1.rt0.the.uk.goscomb.net [46.17.60.33]
13 26 ms 25 ms 25 ms ae0.rt1.the.racksrv.com [46.17.60.162]
14 27 ms 27 ms 27 ms ge-0-0-46.rt1.ksp.racksrv.com [37.26.111.254]
15 28 ms 28 ms 28 ms hermesmail.thewebhostserver.com [37.26.108.101]
Trace complete.
Tracing route to forum.orpington-astronomy.org.uk [37.26.108.101]
over a maximum of 30 hops:
1 14 ms 2 ms 2 ms 192.168.1.57
2 22 ms 23 ms 22 ms 217.47.71.186
3 23 ms 22 ms 22 ms 217.47.71.161
4 23 ms 23 ms 23 ms 213.1.69.54
5 24 ms 23 ms 23 ms 217.41.168.103
6 23 ms 23 ms 24 ms 213.120.178.71
7 23 ms 25 ms 23 ms 217.41.168.109
8 24 ms 23 ms 23 ms acc2-10GigE-0-2-0-5.l-far.21cn-ipp.bt.net [109.159.249.227]
9 26 ms 26 ms 28 ms core1-te0-15-0-16.faraday.ukcore.bt.net [109.159.249.157]
10 31 ms 25 ms 24 ms peer2-xe8-2-0.redbus.ukcore.bt.net [213.121.193.121]
11 25 ms 24 ms 25 ms 195.99.126.103
12 24 ms 25 ms 24 ms xe-0-0-1.rt0.the.uk.goscomb.net [46.17.60.33]
13 25 ms 26 ms 26 ms ae0.rt1.the.racksrv.com [46.17.60.162]
14 27 ms 30 ms 28 ms ge-0-0-46.rt1.ksp.racksrv.com [37.26.111.254]
15 28 ms 28 ms 29 ms hermesmail.thewebhostserver.com [37.26.108.101]
Trace complete.
On a note to everyone.
Create a text file on your desktop called oastrace right mouse clcik on deskto and select new text file. (See note below)
In that new text file place the following text exactly. (Just copy and paste)
tracert forum.orpington-astronomy.org.uk >forum.txt
once that is done rename the file to oastrace.bat (See note below)
Now every time this forum is slow, just double click on the bat file and it will perform a trace route to here and
dump the contents in to a text file called forum.txt on your desk top.
All you then need to do is to open the file called forum.txt and copy and paste the contents here.
NOTE
If after creating the text file on the desktop you only see the name as OASTRACE DO NOT RENAME IT YET.
You need to see the name as OASTRACE.TXT
its the .txt thats important.
To get the computer to show the file extensions you need to do the following.
You need to goto your folder and search options (normally you can do this from windows explorer or your control panel)
goto view and untick HIDE EXTENSIONS FOR KNOWN FILE TYPES. (LEAVE IT UNTICKED FOREVER!!!!!!!!!!!!!!!!)
once you do this you should see the file name change to OASTRACE.TXT
Now you can rename it to OASTRACE.BAT
If you dont you will create the following once you rename it oastrace.bat.txt the last .txt is hidden as it is a know file type and the file is still a text file and not a batch file.
on another note the following example picture.jpg.exe will look to you like its a picture because you will see picture.jpg the.exe is hidden again a know file type
and as most of you know a .jpg is a picture, so when you click it you expect a picture, but you are really launching a program,
normally a virus thats been sent to you by someone who dosent know.
Thats it.
Every time you run the bat file it will trace the route to the forum and save the contents.
Mac.
Quote from: Mac on Feb 21, 2014, 14:13:34
QuotePosted by: Tony G
Quoteand all the other members do not have access to my computer
HAHAHA, that's what you think.
Just check next time you post something. ;) :twisted:.
I'm not posting anything else as I'm unsure now who is collecting my info. :-?
Doh........just bloody posted again. :!
Tony G
Quote from: Mac on Feb 21, 2014, 14:33:55
In replying to this post it took just over two mins for these screens to come up, and then accept the posting,
During that time i managed to do three trace routes. each one roughly 30 secs apart.
Thanks for those. I've added them to the ticket I have open with EZPZ.
(Of course, Murphy's Law applies; the instant I submit a ticket performance returns to normal, so there's nothing for the support folks to see...)
Dont forget Tony, on the internet, you can search but you cant hide. :o
Here's the batch file for those who are having problems creating it.
Just save it to your desk top.
Mac.
http://www.macrhon.co.uk/oas/oastrace.bat (http://www.macrhon.co.uk/oas/oastrace.bat)
:( Mac, in terms that someone like me can understand, what do I do with http://www.macrhon.co.uk/oas/oastrace.bat (http://www.macrhon.co.uk/oas/oastrace.bat) :o and when?
Tony G
If you click on it it should download to your pc.
Copy it or save it onto your desktop.
Or somewhere where you can find it quickly.
When the server here is running slowly.
Just double click on the oastrace.bat file.
It will perform an automated trace to the forum server, and save the results in a file on the desktop called forum.txt
All you need to do then is copy over the text file generated on to this post. So Rick can see if where the problem lies.
It saves you having to open a command prompt every time and typing
Tracert http://forum.orpington-astronomy.org.uk/ >sometextfile.txt
Mac.
It works really well.
Well done Mac!
It has taken me from 07:30 to now (07:45) just to post 2 replies.
Constant:
Oops! Google Chrome could not connect to forum.orpington-astronomy.org.uk
Try reloading the page
Useless.
Also....
Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020
Now I know I probably shouldn't say this but the response time of the website has been great since changing to the new server. I have 4 tabs that open in my browser and the server swap, OAS loads fastest.
So why did the host change the server ?
Did we have to beg or threaten to get moved ?
Did the server simply die ?
Why did it take so many complaints to finally change the server ?
The reason I ask is that there may not be a need to change the host - At this time
The old server's still there, but serving (at least one) fewer sites. They suggested the server change as an option that might solve our intermittent slow response problems, once we were able to establish that the problem was probably the mysql server's response time. So far, so good...
QuoteSo far, so good...
NO........... dont say it.
:cheesy: