Orpington Astronomical Society

Back Room => Updates and Upsets => Topic started by: Fay on Feb 27, 2013, 22:09:35

Title: Very Slow Response
Post by: Fay on Feb 27, 2013, 22:09:35
Is it me or is the site very slow?
Title: Re: Very Slow Response
Post by: JonH on Feb 27, 2013, 22:21:42
I noticed it was dragging it's heals quite a bit yesterday, thought the site was down at first. Seems alright today though...
Title: Re: Very Slow Response
Post by: RobertM on Feb 27, 2013, 22:36:49
Site has seemed ok today so it must be you :roll:
Title: Re: Very Slow Response
Post by: MarkS on Feb 28, 2013, 07:51:54
It's been terribly slow at times off and on for the last week or so.  it can take up to 60 seconds to respond after clicking the "Post" button.
Title: Re: Very Slow Response
Post by: Rick on Feb 28, 2013, 08:25:26
I've had similar slowness from quite a few of the websites I visit recently. It's quite hard to tell where the slowness is caused. Sometimes it's obviously relatively local to me (everything goes slow at the same time) and sometimes it's less clear (some things slow, others not)...

If folks can log exact times they notice severe slowness from the OAS sites maybe we'll be able to spot a pattern...
Title: Re: Very Slow Response
Post by: MarkS on Feb 28, 2013, 08:58:51
Quote from: Rick
I've had similar slowness from quite a few of the websites I visit recently.

True for me also - it's not just the O.A.S. site.
Title: Re: Very Slow Response
Post by: Mike on Feb 28, 2013, 09:18:32
What ISPs are you all on? Maybe it's that?
Title: Re: Very Slow Response
Post by: Mike on Feb 28, 2013, 09:23:17
Weirdly whilst sending the above reply the site suddenly went very slow. I then got the following error message:

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020

Title: Re: Very Slow Response
Post by: MarkS on Feb 28, 2013, 09:27:51
What ISP are you on Mike? Maybe it's that?  :cheesy:
Title: Re: Very Slow Response
Post by: mickw on Feb 28, 2013, 09:59:10
I'm on BT and it keeps going slow or failing
Title: Re: Very Slow Response
Post by: Tony G on Feb 28, 2013, 11:19:12
Rick,

This has been running slow for the last 5-10 minute (11.15am) when posting and when browsing.

Tony G
Title: Re: Very Slow Response
Post by: Tony G on Feb 28, 2013, 11:20:59
That last message took 26 seconds to post.

Tony G
Title: Re: Very Slow Response
Post by: Tony G on Feb 28, 2013, 11:23:58
That one took 44 seconds...........I'm not doing this task no more, my boss is getting suspicious. :-?

Tony G
Title: Re: Very Slow Response
Post by: The Thing on Feb 28, 2013, 12:33:54
Its very slow. I'm using my mobile on EE. Other sites are fine.
Title: Re: Very Slow Response
Post by: Mike on Feb 28, 2013, 17:51:34
Quote from: MarkS on Feb 28, 2013, 09:27:51
What ISP are you on Mike? Maybe it's that?  :cheesy:


:D  Virgin Media at the moment. Sky 40Mb fibre service in 6 days \o/   8)
Title: Re: Very Slow Response
Post by: mickw on Mar 02, 2013, 11:26:48
11:15 onwards
BT internet - lucky to get 2 meg

40 -65 secs to get into or anywhere on the forum
Clicked on Mikes APOD link and leaving the forum the speed was normal
Title: Re: Very Slow Response
Post by: mickw on Mar 02, 2013, 11:28:13
11:27
OK so it's making me out to be a liar - all OK now
Title: Re: Very Slow Response
Post by: MarkS on Mar 03, 2013, 20:55:43
I got this message when attempting to post at 20:54 today:

"Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later."
Title: Re: Very Slow Response
Post by: Rick on Mar 06, 2013, 12:33:39
The hosting company have just emailed to say they'll be rebooting the server our sites live on "in order to resolve performance and stability issues" around midnight tonight...
Title: Re: Very Slow Response
Post by: Rick on Mar 07, 2013, 07:01:53
Update: The reboot has completed. The server is rebuilding the RAID after one drive fell out of sync, this may take a few hours to complete and will affect performance.
Title: Re: Very Slow Response
Post by: Mike on Mar 09, 2013, 07:35:06
Website was down with 501 errors this morning.
Title: Re: Very Slow Response
Post by: Rick on Mar 09, 2013, 09:27:34
What time? My nightly backup also had problems, but came to life half-way through.
Title: Re: Very Slow Response
Post by: Mike on Mar 09, 2013, 10:15:44
Noticed it at approx 6.30am
Title: Re: Very Slow Response
Post by: doug on Mar 10, 2013, 09:28:46
Bloody nora ....it`s still slow.  Takes about 30 seconds to one minute to load the site and the various bitz on the Forum. C`mon, you clever people who can mend it .... mend it !!!!!!!!  :police:

Doug.
Title: Re: Very Slow Response
Post by: Rick on Mar 10, 2013, 21:05:52
Most of the time it seems fine, which is why catching it when it's slow and trying to figure out why is complicated, which is why I'm interested in when it was slow, preferably with precision better than +/- 5 minutes...
Title: Re: Very Slow Response
Post by: doug on Mar 11, 2013, 10:00:41
It`s slow now....... 09.30 - 10.00 hrs Monday 11th March 2013.  It will probably be slow all the time now ....... bloody nora ...... hopeless ......
Title: Re: Very Slow Response
Post by: Tony G on Mar 11, 2013, 13:17:07
Still dragging it's heels.............. :roll:

Tony G
Title: Re: Very Slow Response
Post by: Tony G on Mar 12, 2013, 05:48:36
 :!  Again very slow this morning from about 5.35am onwards (this is about the time I logged on)

Tony G
Title: Re: Very Slow Response
Post by: Tony G on Mar 12, 2013, 05:53:03
Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464

This message came up after I was trying to post the previous message on this thread.

Tony G
Title: Re: Very Slow Response
Post by: Mac on Mar 13, 2013, 01:48:21
tried to log on tonight and got 500 internal server error,
this was 01:04.
Title: Re: Very Slow Response
Post by: Rick on Mar 13, 2013, 08:20:48
Frequent but intermittent very sluggish (30 seconds or slower) response from forum and main website 07:50 to now...

"503 Service Unavailable " message at 08:21

Hosting company's support site also sluggish. Other sites elsewhere not affected.
Title: Re: Very Slow Response
Post by: Rick on Mar 15, 2013, 10:18:23
Response times in excess of 20 seconds most of the time between 10:05 and 10:15 this morning. All parts of OAS site affected. Support ticket updated...
Title: Re: Very Slow Response
Post by: Kenny on Mar 16, 2013, 10:56:28
It's definitely server end. I'm on BT's Infinity broadband... superfast. Still getting slow response this morning. Other websites working fine.
Title: Re: Very Slow Response
Post by: Rick on Mar 16, 2013, 16:51:02
Intermittent occasions when OAS sites took 30 seconds or more to respond today. Certainly server side. Hosting company say they're monitoring it. I expect the tricky bit is catching it when it's being sluggish long enough to see why.
Title: Re: Very Slow Response
Post by: Rocket Pooch on Mar 16, 2013, 19:13:54
Hi Rick,

I pointed one of our tools from work at it and its not doing a lot better than 27 seconds upto 59 and timing out.

If you go here https://www.pingdom.com/ you can setup a free monitoring tool which will send you stats on the speed.  We use it at work, its pretty good.  If you go to the tools section you can try the site from different locations and see whats happening, its all server side wait issues.

Chris
Title: Re: Very Slow Response
Post by: MarkS on Mar 17, 2013, 00:31:29
On intermittent occasions the wait time is less than 30 seconds ...
Title: Re: Very Slow Response
Post by: Rick on Mar 17, 2013, 11:20:19
For an hour or more around midnight last night the site was essentially inaccessible. One of the draw-backs of a shared hosting service is that activity on other sites on the same shared server (or server farm) can affect us. I'm pretty sure this is what's happening at the moment. A site on the shared server is the target of an attack...
Title: Re: Very Slow Response
Post by: Tony G on Mar 17, 2013, 19:56:56
Quote from: Rick on Mar 17, 2013, 11:20:19
For an hour or more around midnight last night the site was essentially inaccessible. One of the draw-backs of a shared hosting service is that activity on other sites on the same shared server (or server farm) can affect us. I'm pretty sure this is what's happening at the moment. A site on the shared server is the target of an attack...

Would it also depend if the other sites on this server were sites that were visited very, very frequently, if you know what mean.  :-?

Tony G
Title: Re: Very Slow Response
Post by: Rick on Mar 17, 2013, 20:34:03
Yeah, that would be a problem... :wall: :flame:
Title: Re: Very Slow Response
Post by: Rick on Mar 19, 2013, 19:01:04
...an email:

Dear Orpington Astronomical Society

At midnight tonight we will performing some changes to your server to resolve the recent performance issues.

The problem has been tracked down to the way MySQL performs on SSDs. At midnight tonight we will be making some changes to the version of MySQL run on this server, however this will involve around 1 hour downtime on the MySQL service while PHP is rebuilt.

We apologise for the recent issues on this server but these changes should bring it back to normal performance levels.

Regards
EZPZ Hosting

Title: Re: Very Slow Response
Post by: Tony G on Mar 20, 2013, 21:07:13
Well now that I have finely got onto the website .....let alone to the thread I actually wanted to read, is anything going to happen with the server, as every minute is precious to me and the time it is now taking to get onto this site, I will never get back. :!

Tony G (disgruntled)

PS........Let's just hope that this doesn't time me out before it's posted.
Title: Re: Very Slow Response
Post by: mickw on Mar 27, 2013, 13:31:55
13:29

Got this message when the forum was sulking

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020
Title: Re: Very Slow Response
Post by: MarkS on Mar 27, 2013, 15:43:21
Biggest ever attack slows internet:
http://www.bbc.co.uk/news/technology-21954636
Title: Re: Very Slow Response
Post by: Fay on Mar 29, 2013, 22:12:31
Really slow at every move. was wondering about that as well Mark
Title: Re: Very Slow Response
Post by: Rick on Mar 29, 2013, 22:37:46
Certainly been slow at times today, but other sites have suffered likewise here... :/
Title: Re: Very Slow Response
Post by: Mike on Apr 02, 2013, 10:04:55
Painfully slow to use right now (10:04 Tuesday 2nd April)
Title: Re: Very Slow Response
Post by: Mike on Apr 03, 2013, 10:41:03
10:40 am 3rd April - Pages taking up to and beyond 30 seconds to load.
Title: Re: Very Slow Response
Post by: doug on Apr 03, 2013, 15:53:02
For Gawd`s sake ......... somebody get it sorted.  :roll:
Title: Re: Very Slow Response
Post by: Rick on Apr 03, 2013, 17:35:47
Times and numbers are useful. Thanks, Mike. :)
Title: Re: Very Slow Response
Post by: Mac on Apr 04, 2013, 16:46:47
This is getting beyond a Joke now.
Checking the forum is such a pain, slow, time outs, ect.

I tried to post a reply at 16.41 to this thread
Quotehttp://forum.orpington-astronomy.org.uk/index.php?action=post2;start=0;board=11
and got this reply.

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020

I then tried to get on to the forum to post this meassage and got the usual, server posted no data, and that was 16:42.

Now fingers crossed when I post this message it will actually get to you and not be turned into space junk.

Mac

Title: Re: Very Slow Response
Post by: Mac on Apr 04, 2013, 16:49:59
This is getting beyond a Joke now.
Checking the forum is such a pain, slow, time outs, ect.

I tried to post a reply at 16.41 to this thread
Quotehttp://forum.orpington-astronomy.org.uk/index.php?action=post2;start=0;board=11
and got this reply.

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020

I then tried to get on to the forum to post this meassage and got the usual, server posted no data, and that was 16:42.

Now fingers crossed when I post this message it will actually get to you and not be turned into space junk.

Mac


Cant believe it, Ive just tried to post this message at 16:49 and its bumed out on me again. with this response again .

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020


Mac
Title: Re: Very Slow Response
Post by: Mac on Apr 04, 2013, 16:52:36
This is getting beyond a Joke now.
Checking the forum is such a pain, slow, time outs, ect.

I tried to post a reply at 16.41 on 4/4/13 to this thread
Quotehttp://forum.orpington-astronomy.org.uk/index.php?action=post2;start=0;board=11
and got this reply.

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020

I then tried to get on to the forum to post this meassage and got the usual, server posted no data, and that was 16:42 on 4/4/13 .

Now fingers crossed when I post this message it will actually get to you and not be turned into space junk.

Mac


Cant believe it, Ive just tried to post this message at 16:49 on 4/4/13  and its bumed out on me again. with this response again .

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020


Mac

And again whilst trying to post the reply to the reply to the reply.
you get the drift. this was at 16:50, on 4/4/13  so thats four times on the trott now.

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020

Mac.
Title: Re: Very Slow Response
Post by: mickw on Apr 04, 2013, 16:55:19
Time - Now as stamp

Speed or lack of is dire.

Is it time to check out a new host ?

I don't recall it being this bad ever ?
Title: Re: Very Slow Response
Post by: Mac on Apr 04, 2013, 16:56:12
I've not posted it three times, although it may look like it,
It seems that although it told me it had timed out, it looks like it has taken the posts.
So the time logs for the previous three entries, should be exact., if that makes sense.

Mac.
Title: Re: Very Slow Response
Post by: mickw on Apr 04, 2013, 16:57:41
Time - Now as stamp

Speed or lack of is dire.

Is it time to check out a new host ?

I don't recall it being this bad ever ?

Tried to post this and got this -

Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Subs-Post.php
Line: 1464Database Error: MySQL server has gone away
File: /home/orpastro/public_html/forum/Sources/Load.php
Line: 2020
Title: Re: Very Slow Response
Post by: Rick on Apr 04, 2013, 20:42:20
Thanks, folks. Reports passed on. The database errors may be a different problem...  :unwell:
Title: Re: Very Slow Response
Post by: Rick on Apr 04, 2013, 20:49:00
...and apparently

QuoteThere are continual known issues with this server. We're bringing up another server within the next couple of days to transfer everything across to as it looks to be an underlying hardware issue.
Title: Re: Very Slow Response
Post by: Mac on Apr 05, 2013, 15:27:15
Fingers crossed then. :boom:
Title: Re: Very Slow Response
Post by: Rick on Apr 05, 2013, 15:37:24
Aye...  :unwell:  :radiation:
Title: Re: Very Slow Response
Post by: Carole on Apr 07, 2013, 10:40:31
Very slow today and yesterday.

Keep typing posts which time out, then I try to post them again and I get told some-one has posted while I was typing etc etc and when I look it's my post posted after all. 

It is now 10.39am Sunday 7th.

Carole
Title: Re: Very Slow Response
Post by: Rick on Apr 07, 2013, 11:58:12
Waiting to see whether promised server change makes any difference...  :bug:  :unwell: :flame:
Title: Re: Very Slow Response
Post by: Mike on Apr 07, 2013, 17:31:59
I've had that quite a few times.

I've also had a lot of times I've tried to post but it has taken so long or thrown up an error and in the end I just don't bother. It's really irritating.



Title: Re: Very Slow Response
Post by: mickw on Apr 10, 2013, 19:53:18
I'm hoping that the hosts are working on or replacing the servers, otherwise there's yet another reason that the connection times or failure to connect is sh1t.

Time for a new host I think  :!
Title: Re: Very Slow Response
Post by: Carole on Apr 10, 2013, 20:07:58
Could not even get the website today at 18.56

Carole
Title: Re: Very Slow Response
Post by: Tony G on Apr 10, 2013, 21:33:28
This isn't me, as I couldn't get on here to start with. :-?

(Not) Tony G
Title: Re: Very Slow Response
Post by: Mac on Apr 11, 2013, 04:41:09
I gave up completely this evening,
I was trying from about 18:30 onwards, cant be more exact then that, and i wasn't even connecting or getting any errors,
and the rest of the internet was working correctly.

Mac.
Title: Re: Very Slow Response
Post by: mickw on Apr 17, 2013, 16:36:47
Well today has been pretty speedy - until now 16:35

I give up
Title: Re: Very Slow Response
Post by: JohnP on Apr 23, 2013, 20:27:37
Blimey speedy at moment on my mobile. 8.26pm on 23/4/13.