DMK will not connect

[Fay]

My DMK camera is showing in device manager but has a yellow box with exclamation mark in it. The IC Capture program is not seeing the camera. Has anyone any ideas please?


THanks

[mickw]

i suspect that if there is a yellow thing with exclamation mark, the PC doesn't recognise it - try removing any DMK software then reinstall the software/drivers again after rebooting the PC

[Simon E]

Fay, what dmk do you get those great images from

si

[Fay]

I have reinstalled, rebooted, a message did come up saying, hardware did not install properly. There is a code10. Do you know what that is?

[Mac]

There is a code10. Do you know what that is?

It looks lie something to do with spikes. 
Sorry just had too do it.

Fay try booting the PC in safe mode and uninstalling the software,

then reboot and re-install the software, and then plug the camera in.

Mac.

[Fay]

Done all that Mac, & exclamation mark is still there. Excuse me while I commit suicide in the pond!!

I did sometimes get message, hardware did not install properly  error 10

[Fay]

It has installed & is ok on the desktop, what would that mean? Thanks

[Mac]

It has installed & is ok on the desktop, what would that mean? Thanks

er it means that your laptop is err F******ed

Right mouse click on the exclamation mark and click on disable
and then uninstall.

then uninstall the software using add/remove software and start again.

[mickw]

It has installed & is ok on the desktop

But does it actually work ?

Is the DMK new ?
Did you follow installation instructions (OK I'm a fine one to talk), sometimes the software/drivers must be installed befor you plug anything in.

That could be something to try - unplug everything, restart PC, then plug in camera, then start software, then ring DMK  

[Fay]

It was working on laptop this afternoon. On laptop it says hardware problem device may not work properly. Not not new

[Fay]

Mac, don't frighten me!

[mickw]

Is it USB, are you using an old USB lead or a new one ?
Unplug leads and plug in again or try different lead or USB port - clutching at straws here  

[mickw]

Just a thought - Has it ever worked on that laptop ?

[Fay]

yes it worked on laptop. Have not used it for a while. I had it going this afternoon. Have come indoors now & will start from scratch again

[Fay]

The worrying thing is, Mike has my SX camera because that was not working on laptop. He is checking that cable